Frequently Asked Questions

Please complete the "New Account Opening Form" and then Simply contact us by e-mail (Sales@knights-fragrances.co.uk) and supply us your Details and, full delivery address including postcode, invoice address (if different) and a contact telephone number.

Or register online, and place a proposed order*. We will contact you and will set up an account if you wish to proceed with the order.

Once you have relayed this information, we can set up an account for invoicing purposes. From then on, you are ready to order.
All registered Pharmacies in the UK will get 30 days credit. Any other new accounts have to pay us first before the goods are delivered.

*Proposed order
We will contact you before your order is confirmed.

Simple You have to register first to see the prices and place a PROPOSED ORDER. 
We will then respond by email and inform you stock availabilty and the total amount you have to pay including delivery.

Minimum Orders over the value of £300 Ex VAT  are CARRIAGE FREE! This applies to mainland UK only and excludes Scottish Highlands.

There is no Limit on what you buy as long as the value is £300 Ex VAT for CARRIAGE FREE.

Just a reminder , on all the prices quoted, you have to add VAT.
(WE DO NOT ACCEPT ANY FORM OF CHEQUE PAYMENTS)

Once you are happy, you pay for the stock and we will deliver.

Please read all the Frequently asked Questions.

Due to the fact that we have been trading since 1984, we have established a very reliable source of supply.

We demand the very highest quality of stock from our suppliers so that our customers can be guaranteed pristine and authentic products.

No, we are happy to assist start-up businesses. If you do not have a trading name as yet we can invoice you personally.
By law , we have to charge VAT to all supplies made in the UK.

Due to us having to source over 2000 lines on a regular basis and at the very best prices, we are not in a position to supply testers or merchandising material.

Claims for shortages/damages or non-delivery must be made in writing within 5 days of receipt of goods.

Once we have received a claim we will verify the situation and contact you accordingly as to advise whether you need to return the goods or receive a credit note.

If one or two lines are ordered in error and are to be returned, they must be packaged in such a way that we receive them in perfect condition.

Unfortunately, we are not in a position to offer a drop shipping service.

To view all the prices and to PRINT a price list, please register first. 

 

Please note that we do not operate as a cash & carry, all goods are despatched by carrier.

 

SSP stands for Suggested Selling Price. 
RRP stands for Recommended Retail Price.
These are a guide price for you to sell to your customers.

Once we have received cleared payment for you order, we make every effort for you to obtain your goods the next working day. This applies to mainland UK only

Customers in the European Union

Yes, we are happy to supply customers overseas. The minimum order is £1000.00 ex warehouse.

We can arrange delivery with our preferred couriers DHL. The cost to you will depend on your size of your order. We would let you know the costs before asking you to pay. Alternatively you can collect the goods using your own transport.

For businesses within the EU, we will require a VAT registration number.

Insurance of the goods will be the responsibility of the customer.


Outside EU

Our minimum order is £1000.00

If you wish to be invoiced in a country outside of Europe you will need to have or instruct a freight forwarder to ship the goods for you and pack your goods according to the mode of travel and the receiving country's Custom requirements.

We will then ship directly to your forwarder who will then be able to generate the Certificate of Shipment which proves that the goods have left the UK at zero rated Vat.


With respect to payment, we require payment in full before goods are released.

 

You can pay us by the following methods:

• Cash payment into our bank (for instant clearance and next day delivery)

• On-line transfers, BACS, CHAPS, etc (generally 3 working days for clearance)

• We do not accept Credit Card, Cheque or Debit Card payments

Our opening hours are 09:00 a.m. - 5 p.m. Monday to Friday from January to August.

During September, October,November & December we are open 9:00 a.m.to 6pm .

No, all cost prices are EXCLUSIVE (not including) of VAT. ALL PRICE ARE PLUS VAT AT 20% WHETHER YOU ARE VAT REGISTERED OR NOT.

For the UK customers , you will have to pay VAT on the top of the cost price. The current rate of VAT is 20%.

e.g. A bottle of perfume has a cost price of £10 ex. VAT. The price amount to will be £10 + 20% VAT = £12.00.
Orders going overseas will not incur VAT charge provided the goods leave the UK and we have a Certificate Of Shipment.

No.

All the images are available on the net. We can provide you EAN codes to search for yourself.

FOR MEN

Aftershave

Typically aftershaves contain a concentration of aromatic compounds of only 1%-3%, as a result the scent of an aftershave is fairly weak. An aftershave is designed to disinfect freshly shaved skin, the alcohol kills surface bacteria. Any minor nicks and cuts will be disinfected, and the alcohol will constrict the blood vessels and speed up the healing process. An aftershave will leave your skin disinfected, toned, refreshed and lightly scented. The scent will probably dissipate after an hour or so.

Eau de Cologne

Eau de Cologne, more commonly referred to as simply Cologne, first originated in the city of Köln, Germany in 1709. Today the term Eau de Cologne has become a generic term that is applied to perfume for men. Eau de Cologne is a higher grade of fragrance that contains a typical concentration of aromatic compounds of up to 7%. This gives an Eau de Cologne a much stronger scent than a typical aftershave.

Eau de Toilette

Eau de Toilette is a higher grade than Eau de Cologne, with a typical concentration of aromatic compounds of around 10%. Typically, you would place Eau de Toilette fragrance on your pulse points, and it should last much longer, up to 8 hours in some cases, so you don't have to continuously re-apply.

Eau de Parfum

Eau de Parfum is the strongest form of scent with the longest lasting fragrance.
Typically containing up to 15% essential fragrance compounds, compared to 10% in Eau de Toilette, 7% in Eau de Cologne and 1%-3% in Aftershave, you get more longevity of fragrance from an Eau de Parfum.

Traditional Fragrances

No Wet Shave is complete without the aromatic scent of a man’s fragrance. Many shaving creams and soaps complement each other with an aftershave or cologne of the same fragrance. As mentioned before - apply a nice aftershave or cologne to the back of your neck, your chest area and your clothes for a pleasant lingering aroma, especially if the weather is hot and sticky.

FOR WOMEN

Perfume

With more than 20% oil concentration, you are likely to still notice your fragrance working from morning to evening. Perfumes have the highest fragrance concentration and would last the longest among all other types: usually six to eight hours. But also, perfume or parfum will demand the highest price.People with sensitive skin may do better with parfums as they have far less alcohol than other fragrance types and therefore are not as likely to dry out the skin.

Eau de Parfum

The next highest fragrance concentration would be eau de parfum (EDP) with oil concentration between 15 to 20%. On average, you can get a solid four to five hours of your fragrance working hard.No matter what the occasion is, this fragrance type can be more reliable than others and is relatively less expensive than perfume.

Eau de Toilette

Eau de toilette (EDT) has a fragrance concentration of between 5% to 15%. It is cheaper than the EDP and is one of the most popular types of fragrance available. It will normally last two to three hours and is considered by some as daywear (while EDP is considered nightwear).

Eau de Cologne

Eau de cologne (EDC) has a much lower fragrance concentration (about 2% to 4%) than the EDT with a high alcohol content and it generally lasts for up to two hours.

Eau Fraiche

Eau fraiche is quite similar to EDC in that the scent will last for up to two hours. However, it has an even lower fragrance concentration of only 1% to 3%.

While eau fraiche has a low fragrance concentration, it does not contain a high amount of alcohol. Along with the fragrance, the remainder of eau fraiche is mostly water so this is also good for those with sensitive skin.

Our policies on slavery and human trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

In light of the obligation to report on measures to ensure that all parts of our business and supply chain are slavery free
We have reviewed our workplace policies and procedures to assess their effectiveness in identifying and tackling modern slavery issues

Yes, all supplies made to clients in the UK VAT will be charged at a rate of 20%. For all clients based overseas within the EU or outside the EU, we will not charge VAT subject to firm evidence from a freight forwarder that the goods have have gone out of the UK.

Minimum Order for carriage paid delivery

Minimum orders over the value of £300 EXCLUSIVE OF  VAT are CARRIAGE FREE

This appiles to MAINLAND UK and EXCLUDES SCOTTISH HIGHLANDS