HomeFrequently Asked Questions

Frequently Asked Questions

  • Getting Started
  • Getting Started
    • What Does SSP Stand For In The Pricelist?


      SSP stands for Suggested Selling Price. This is a guide price for you to sell to your customers.

    • What Payment Methods Do You Accept? No Credit Card Payments

      You can pay us by the following methods:

      • Cash payment into our bank (for instant clearance and next day delivery)

      • On-line transfers, BACS, CHAPS, etc (generally 3 working days for clearance)

      • We do not accept Credit Card payments

    • Do You Drop Ship?

      Unfortunately, we are not in a position to offer a drop shipping service.

    • Can I Come & Visit Your Warehouse?

       

      Please note that we do not operate as a cash & carry, all goods are despatched by carrier.

       

    • What Is Your Returns Policy?

      Claims for shortages/damages or non-delivery must be made in writing within 5 days of receipt of goods.

      Once we have received a claim we will verify the situation and contact you accordingly as to advise whether you need to return the goods or receive a credit note.

      If one or two lines are ordered in error and are to be returned, they must be packaged in such a way that we receive them in perfect condition.

    • How Can I Be Sure That You Products Are Genuine?

      Due to the fact that we have been trading since 1984, we have established a very reliable source of supply.

      We demand the very highest quality of stock from our suppliers so that our customers can be guaranteed pristine and authentic products.

    • Do I Have To Be An Established Business To Trade With You?

      No, we are happy to assist start-up businesses. If you do not have a trading name as yet we can invoice you personally.

    • Can I PRINT A Hard Copy Of The Price List?

      To view all the prices and to PRINT a price list, please register first. 

       
      Registered Members:
      Login using your email address and password, click on Request Pricelist & Register at the top of the page, then Click Knights Pricelist.Pdf and print.

      Non Registered Members:
      Click on Log In and then on Register Now, fill in your details and Submit.
      Then click on Request Price List on left hand toolbar and double-click on the A-Z Retail Fragrance List Pdf and print.

       

    • Do You Supply Testers?

      Due to us having to source over 2000 lines on a regular basis and at the very best prices, we are not in a position to supply testers or merchandising material.

    • How Do I Open An Account?

      Simply contact us by e-mail (Sales@knights-fragrances.co.uk) and supply us your Details and, full delivery address including postcode, invoice address (if different) and a contact telephone number.

      Or register online, and place a proposed order*. We will contact you and will set up an account if you wish to proceed with the order.

      Once you have relayed this information, we can set up an account for invoicing purposes. From then on, you are ready to order.
      All registered Pharmacies in the UK will get 30 days credit. Any other new accounts have to pay us first before the goods are delivered.

      *Proposed order
      We will contact you before your order is confirmed.

    • How Quickly Can You Deliver?

      Once we have received cleared payment for you order, we make every effort for you to obtain your goods the next working day.

    • Are You Able To Send Goods Overseas?

      Customers in the European Union

      Yes, we are happy to supply customers overseas. The minimum order is £1000.00 ex warehouse.

      We can arrange delivery with our preferred couriers DHL. The cost to you will depend on your size of your order. We would let you know the costs before asking you to pay.


      For businesses within the EU, we will require a VAT registration number. 


      Insurance of the goods will be the responsibility of the customer.



      Outside EU

      Our minimum order is £1000.00

      If you wish to be invoiced in a country
      outside of Europe you will need to have or instruct a freight forwarder to ship the goods for you and pack your goods according to the mode of travel and the receiving country's Custom requirements.

      We will then ship directly to your forwarder who will then be able to generate the Certificate of Shipment which proves that the goods have left the UK at zero rated Vat.


      With respect to payment, we require payment in full before goods are released.

       

    • Do You Have A Minimum Order For Mainland U.K?

      Minimum Orders over the value of £200 Ex Vat  are CARRIAGE FREE! This applies to mainland UK only and excludes Scottish Highlands.

      There is no Limit on what you buy as long as the value is £200 Ex VAT for CARRIAGE FREE.

      Just a reminder , on all the prices quoted, you have to add VAT.

    • What Are Your Opening Hours?

      Our opening hours are 09:00 a.m. - 5 p.m. Monday to Friday from January to August.

      During September, October,November & December we are open 9:00 a.m.to 6pm .

    • Can I Have A Retail Fragrance List?

      This is something we have been asked for & have duly obliged!
      We are now able to provide you with a list which is very similar to the list that you can currently download from our site, the difference being that we have removed our Cost & Special Offer prices so that only the S.S.P remains. The Front Cover only has fragrance images. There will be nothing at all to link this list to Knights Fragrances. Once downloaded the list can be used in a retail environment for your customers to browse through the amazing range you can offer. This is a great tool for your customers to pre-order their fragrance requirements without you having to unnecessarily stock-hold a huge range.
      Carriage paid orders are  only £200 (ex. Vat) it should be easy to make up this order value and you can take advantage of our Next day service. 

      Download your OWN Retail Fragrance List now:
      Registered Members:
      Login using your email address and password, click on Request Pricelist & Register at the top of the page, then Click Retail Only List.Pdf and print.
      Non Registered Members:
      Click on Log In and then on Register Now, fill in your details and Submit.
      Then click on Request Price List on left hand toolbar and double-click on the A-Z Retail Fragrance List Pdf and print.

       

    • Do The Cost Prices In The Pricelist Include VAT?


      No, all cost prices are exclusive (not including) of VAT.

      For the UK customers , you will have to pay VAT on the top of the cost price. The current rate of VAT is 20%.

      e.g. A bottle of perfume has a cost price of £10 ex. VAT. The price amount to will be £10 + 20% VAT = £12.00.
      Orders going overseas will not incur VAT charge provided the goods leave the UK and we have a Certificate Of Shipment.

    • Do All Items Come In Original Packaging ?

       All the products we supply come in the original packaging.

    • Do You Provide Pictures For Your Items?

      No.

      All the images are available on the net

    • How Do I Place An Order

      Simple You have to register first to see the prices and place a PROPOSED ORDER. 
      We will then respond by email and inform you stock availabilty and the total amount you have to pay including delivery.

      Once you are happy, you pay for the stock and we will deliver.

      Please read all the Frequently asked Questions.

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